Fallback solution in case the EETS OBU is technically defect / red/ not working:National device
1. Blacklist EETS OBU. Driver needs to blacklist the EETS OBU as technical defect in order to avoid fines. For this, he needs to contact us directly. 2. New national device. After blacklisting, the user has up to 3 hours grace period to leave the country or to get a local pre-paid OBU issued by national provider Satellic. There are 120 automated distribution points at the border and in Belgium. The customer can obtain an OBU at these distribution points and could also return it there when leaving Belgium to get the deposit back. The use of the OBU is basically free. To get a device at Satellic the customer has to pay a deposit of 135 €. By returning the device undamaged, the customer will get a full refund. The map with the exact locations is to be found at https://www.satellic.be/en-UK/servicepoints.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: n/a
Online toll booking system (via internet / mobile phone App): n/a
Special gate/location info or other: n/a
The OBU of the German toll charger Toll Collect is not useable as alternative payment means, because Toll Collect OBUs need a fixed installation and registration at a certified service partner. As fallback solution customers can book their trip via the online portal of Toll Collect: https://www.maut.toll-collect.de/ui/web/#/home This is possible up to 24 hours in advance of the trip.TC offers also an App available to book the trip from abroad (parking lot etc.)
Cash payment possible: No
Credit or Fuel Card payment possible: Yes/Yes
Manual ticket booth: No
Online toll booking system (via internet / mobile phone App): Yes https://www.maut.toll-collect.de/ui/web/#/home
Additional remarks? In case the toll has not been paid a declaration must be made to the BALM within 2 working days of the journey to avoid a fine.
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
The fallback solution in case the T4E OBU cannot be used is to get a local pre-pay OBU (GO-Box) issued by ASFINAG. There is a POS network close to the toll roads and also at selected main routes before crossing the border into Austria. A list of the POS is published by ASFINAG: https://www.go-maut.at/en/our-go-toll-system/go-points-of-sale?facetFilter=%7B%22productsFacet%22%3A%5B%22go+maut%22%5D%7D In case the vehicle drove some kilometers on the toll road network with a defective OBU, he can pay the missing toll (retroactive payment) at the next POS, where he also gets a local OBU. Further details: https://www.go-maut.at/en/paying-the-go-toll/retroactive-payment/
Cash payment possible: Yes, at POS
Credit or Fuel Card payment possible: Yes, credit cards and fleet cards at POS
Alternative lane on motorways as a backup solution for toll payments via cash or card.
Manual ticket booth: Yes
Online toll booking system (via internet / mobile phone App): No
Special gate/location info or other: Special lane for cash and card payments
Manual ticket booth: Yes (?)
National device:
Liefkenshoek Tunnel
Use the local service provider, alternative lane on motorways as a backup solution for toll payments via cash or card.
Credit or Fuel Card payment possible: Yes (Herrentunnel just fleet cards)
The route pass is a one-off toll payment product that entitles the road user to travel a pre-ordered distance for particular route and is suitable for occasional or transit travels. The rout ticket can be both online at TollPass.bg and at partners’ sites.
It is possible to buy a route ticket via the internet and at a point of sales:• for internet purchase, e.g. a virtual new route ticket via, see possibilities at http://toll-charge.hu/articles/article/route-ticket-purchase-options,n an ad-hoc basis and independently if he is a registered user or not.• at a point of sales see possibilities at http://toll-charge.hu/articles/article/sales-points.
Cash payment possible: Yes, on point of sales
Credit or Fuel Card payment possible: Debit/Credit card for online purchase – Debit/Credit cards on point of sales
Online toll booking system (via internet / mobile phone App): Yes, online and mobile app. online: http://toll-charge.hu/articles/article/route-ticket-purchase-options mobile app: https://hu-go.hu/articles/article/purchasing-a-route-ticket-with-a-smart-phone-1
Additional remarks? The driver should keep track of the exact time, when the OBU broke down, in case of an on-spot enforcement, to prove that he did his best in the fastest way to find an alternative means of payment. Also you can contact us and we can support you with system information (from the provider) at what time the OBU stopped working, in case of later (automatic) enforcement or in case the driver wants to appeal against a fine.
Special gate/location info or other: special lane for cash and card payments
Fallback solution in case the EETS OBU is technically defect / red/ not working
3 steps to be followed:
User can use a mobile phone based application (App) for tolling purposes in Poland. If a user wants to use the mobile for toll payment, the user has to register his mobile phone and the number plate /vehicle on his own (private) e-TOLL account. The e-TOLL PL mobile app is not supported by T4E and it cannot be linked to a vehicle registered on the T4E’s account.Link: About e-TOLL PL App (etoll.gov.pl)
Cash payment possible: Prepaid account linked to the end-customers private account can be topped-up at POS
Credit or Fuel Card payment possible: Can be linked to the end-customers private account
Online toll booking system (via internet / mobile phone App): Yes, see https://etoll.gov.pl/en/heavy-vehicles/
The fallback is to pay manually at the tollplaza. This is valid both at Öresund and at Storebaelt.
Cash payment possible: Yes, at the toll plaza. Both Öresund and Storebaelt: card payments in blue and yellow lanes.
Credit or Fuel Card payment possible: Yes, at the toll plaza. Both Öresund and Storebaelt: card payments in blue and yellow lanes.
Manual ticket booth: Yes, yellow lanes at the toll plazas
In case of OBU malfunction, the customer should contact the hotline on +421 235 111 111 and inform about the problem to get the grace period for being able to drive to the nearest Point of Sale without getting a penalty, more info about hotline availability is at: https://www.emyto.sk/en/contact/call-center-contact. At the Point of Sale the driver can arrange to get the prepaid OBU to be able to continue the journey. The retroactive toll payment is not possible.
If the T4E OBU does not work properly, the driver should go to the nearest POS of the DarsGo system and use the prepaid national OBU to pay the toll and continue driving.
National device: Yes
Cash payment possible: Yes/Yes
Credit or Fuel Card payment possible: n/a