Fallback solution in case the EETS OBU is technically defect / red/ not working: National device
1. Blacklist EETS OBU. Driver needs to blacklist the EETS OBU as technical defect in order to avoid fines. For this, he needs to contact us directly. 2. New national device. After blacklisting, the user has up to 3 hours grace period to leave the country or to get a local pre-paid OBU issued by national provider Satellic. There are 120 automated distribution points at the border and in Belgium. The customer can obtain an OBU at these distribution points and could also return it there when leaving Belgium to get the deposit back. The use of the OBU is basically free. To get a device at Satellic the customer has to pay a deposit of 135 €. By returning the device undamaged, the customer will get a full refund. The map with the exact locations is to be found at https://www.satellic.be/en-UK/servicepoints.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: n/a
Online toll booking system (via internet / mobile phone App): n/a
Special gate/location info or other: n/a
Germany – BALM
Fallback solution in case the EETS OBU is technically defect / red/ not working: National device
The OBU of the German toll charger Toll Collect is not useable as alternative payment means, because Toll Collect OBUs need a fixed installation and registration at a certified service partner. As fallback solution customers can book their trip via the online portal of Toll Collect: https://www.maut.toll-collect.de/ui/web/#/home This is possible up to 24 hours in advance of the trip. TC offers also an App available to book the trip from abroad (parking lot etc.)
Credit or Fuel Card payment possible: Yes, credit cards and fleet cards at POS
Manual ticket booth: n/a
Online toll booking system (via internet / mobile phone App): n/a
Special gate/location info or other: n/a
France – TIS
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
Alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: Yes
Online toll booking system (via internet / mobile phone App): No
Special gate/location info or other: Special lane for cash and card payments
Spain – ViaVerde
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
Alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: Yes (?)
Online toll booking system (via internet / mobile phone App): No
Special gate/location info or other: Special lane for cash and card payments
Portugal – ViaVerde
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device:
Alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: Yes
Online toll booking system (via internet / mobile phone App): No
Special gate/location info or other: Special lane for cash and card payments
Liefkenshoek Tunnel
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device:
Use the local service provider, alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: No
Online toll booking system (via internet / mobile phone App): No
German Tunnels
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
Use the local service provider, alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes (Herrentunnel just fleet cards)
Manual ticket booth: No
Online toll booking system (via internet / mobile phone App): No
Bulgaria
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
The route pass is a one-off toll payment product that entitles the road user to travel a pre-ordered distance for particular route and is suitable for occasional or transit travels. The rout ticket can be both online at TollPass.bg and at partners’ sites.
Hungary
Fallback solution in case the EETS OBU is technically defect / red/ not working:
Additional remarks? The driver should keep track of the exact time, when the OBU broke down, in case of an on-spot enforcement, to prove that he did his best in the fastest way to find an alternative means of payment. Also you can contact us and we can support you with system information (from the provider) at what time the OBU stopped working, in case of later (automatic) enforcement or in case the driver wants to appeal against a fine.
Italy
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
Alternative lane on motorways as a backup solution for toll payments via cash or card.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: Yes
Online toll booking system (via internet / mobile phone App): No
Special gate/location info or other: special lane for cash and card payments
Switzerland
Fallback solution in case the EETS OBU is technically defect / red/ not working
National device:
3 steps to be followed:
Vehicle Registration If not using and EETS device, Obligation for vehicle registration at a customs office (ZS) when first entering Switzerland or the Principality of Liechtenstein (FL) by the driver. For this purpose the ZS issues a registration form, which is to be completed on the basis of the vehicle documents. All required data, such as the weights and the emission standard, are recorded. The driver is then issued with a vehicle-specific identification card (ID card), which subsequently enables simple and rapid clearance at the border.
Registration on entry at the HVF clearance terminal (“AT” =LSVA-Abfertigungsterminal). At the HVF clearance terminals (AT) the vehicle driver must register the entry by means of an ID card and by declaring the mileage and trailer status. After that, the means of payment must be chosen – Fuel card, – Cash payment incl. debit and credit cards (e.g. Maestro or VISA card), note: a payment method processing fee of CHF 10.00 will be charged for the immediate issuing of the HVF receipt. Finally, the AT will print a receipt in duplicate, which must be carried in the vehicle during the entire journey and presented during inspections.
Procedure during the exit On the occasion of the exit Switzerland/FL, the AT receipt must be completed by hand with the exit mileage and signed by the vehicle drivers. The original copy (section A) is intended for the exit customs office and the carbon copy (section B) for the person liable for payment. If payment is guaranteed (by a fuel card or HVF account), it is sufficient if the receipt with the exit mileage and the signature of the person liable to pay is handed in to the ZS. In the case of cash payment (incl. debit and credit cards), the payment of the tax must be made at the customs counter.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes
Manual ticket booth: Yes
Online toll booking system (via internet / mobile phone App): No
Poland (National)
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
User can use a mobile phone based application (App) for tolling purposes in Poland. If a user wants to use the mobile for toll payment, the user has to register his mobile phone and the number plate /vehicle on his own (private) e-TOLL account. The e-TOLL PL mobile app is not supported by T4E and it cannot be linked to a vehicle registered on the T4E’s account. Link: About e-TOLL PL App (etoll.gov.pl)
Cash payment possible: Prepaid account linked to the end-customers private account can be topped-up at POS
Credit or Fuel Card payment possible: Can be linked to the end-customers private account
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
The fallback is to pay manually at the tollplaza. This is valid both at Öresund and at Storebaelt.
Cash payment possible: Yes, at the toll plaza. Both Öresund and Storebaelt: card payments in blue and yellow lanes.
Credit or Fuel Card payment possible: Yes, at the toll plaza. Both Öresund and Storebaelt: card payments in blue and yellow lanes.
Manual ticket booth: Yes, yellow lanes at the toll plazas
Online toll booking system (via internet / mobile phone App): n/a
Slovakia
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
In case of OBU malfunction, the customer should contact the hotline on +421 235 111 111 and inform about the problem to get the grace period for being able to drive to the nearest Point of Sale without getting a penalty, more info about hotline availability is at: https://www.emyto.sk/en/contact/call-center-contact. At the Point of Sale the driver can arrange to get the prepaid OBU to be able to continue the journey. The retroactive toll payment is not possible.
Cash payment possible: Yes
Credit or Fuel Card payment possible: Yes/Yes
Manual ticket booth: n/a
Online toll booking system (via internet / mobile phone App): n/a
Special gate/location info or other: n/a
Slovenia
Fallback solution in case the EETS OBU is technically defect / red/ not working:
National device
If the T4E OBU does not work properly, the driver should go to the nearest POS of the DarsGo system and use the prepaid national OBU to pay the toll and continue driving.
National device:Yes
Cash payment possible: Yes/Yes
Credit or Fuel Card payment possible: n/a
Manual ticket booth: n/a
Online toll booking system (via internet / mobile phone App): n/a
